Privacy Policy

Last Updated: September 12, 2026

SUNVIP (“SUNVIP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Our website is operated using Shopify, which provides the ecommerce platform that enables us to offer our products and services online.

1. Information We Collect

We may collect information directly from you, automatically through your use of our website, and from certain third-party service providers.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with SUNVIP, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order and transaction information
• Products purchased or considered
• Payment-related information
• Account information, where applicable
• Customer service communications
• Reviews, feedback, or other information you voluntarily provide

We only collect information that is reasonably necessary to provide our services and operate our business.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Time zone
• Approximate geographic location based on IP address
• Referring website or source
• Pages and products viewed
• Search terms
• Shopping and browsing activity
• Date and time of website visits
• Interactions with our website

This information is generally collected through cookies, pixels, tags, log files, and similar technologies.

2. How We Use Your Personal Information

We use personal information for legitimate business purposes, including to:

• Process and fulfill orders;
• Process payments and provide transaction confirmations;
• Arrange shipping and delivery;
• Communicate with you about your order;
• Provide customer service and support;
• Manage customer accounts;
• Improve our website, products, and services;
• Understand how customers use our website;
• Detect, investigate, and prevent fraud or unauthorized activity;
• Maintain the security and functionality of our website;
• Send marketing communications where permitted and where you have provided appropriate consent;
• Provide personalized advertising or product recommendations where permitted by law;
• Comply with legal and regulatory obligations; and
• Protect our rights, customers, business, and property.

We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand website usage, and support advertising and marketing activities.

Cookies may be used for:

• Essential website functionality;
• Shopping cart and checkout functionality;
• Customer account functionality;
• Website analytics;
• Performance monitoring;
• Advertising and marketing;
• Measuring advertising effectiveness; and
• Remembering your preferences.

Some cookies are placed by us, while others may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

You can manage cookies through your browser settings. Depending on your location, you may also have additional choices regarding non-essential cookies through our cookie or privacy preference tools.

Disabling certain cookies may affect the functionality or performance of our website.

4. Shopify and Service Providers

Our store is hosted and powered by Shopify.

Shopify and other service providers may process personal information on our behalf to help us operate our business, including ecommerce functionality, payment processing, fraud prevention, analytics, customer service, and order fulfillment.

We may also use third-party providers for:

• Payment processing;
• Shipping and logistics;
• Website hosting and technology;
• Analytics;
• Advertising and marketing;
• Customer support;
• Fraud prevention and security; and
• Other services necessary to operate our business.

These providers may only process personal information as necessary to provide their services to us or as otherwise permitted by applicable law.

5. Payment Information

Payments made through our website are processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be processed by providers such as PayPal or other payment service providers available at checkout.

We generally do not have access to your complete payment card details when payments are processed directly by a third-party payment provider.

Payment providers may collect and process your information according to their own privacy policies and terms.

6. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors interact with our website, measure the performance of our marketing campaigns, and provide more relevant advertising.

Depending on the services we use, these technologies may include advertising and analytics services provided by companies such as:

• Meta (Facebook and Instagram);
• Google;
• TikTok; and
• Other advertising or analytics providers.

These services may use cookies, pixels, tags, or similar technologies to collect information about your interaction with our website and advertisements.

Where required by applicable law, we will request your consent before using certain non-essential advertising or tracking technologies.

You may be able to control or opt out of personalized advertising through your device, browser, advertising platform, or applicable privacy preference tools.

7. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Service Providers

We may share information with companies that provide services such as ecommerce hosting, payment processing, shipping, logistics, customer support, analytics, advertising, fraud prevention, and website technology.

Advertising and Analytics Partners

Where permitted by law, we may share certain information with advertising and analytics partners to measure campaigns, understand website activity, and provide more relevant advertising.

Legal and Regulatory Authorities

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations;
• Respond to lawful requests or legal processes;
• Protect our rights or property;
• Prevent fraud or security threats; or
• Protect the safety of our customers, employees, or others.

Business Transactions

If SUNVIP is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information for monetary consideration in the traditional sense. However, certain privacy laws may define certain forms of sharing or targeted advertising as a “sale” or “sharing” of personal information. Where applicable, we will provide the rights and choices required by those laws.

8. Your Privacy Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request a copy or portability of certain information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising or sharing activities; and
• Lodge a complaint with a relevant data protection authority.

To exercise applicable privacy rights, please contact us using the information provided at the end of this Privacy Policy.

For security purposes, we may need to verify your identity before completing certain requests.

9. Global Privacy Control

Where required by applicable law, we recognize valid Global Privacy Control (“GPC”) signals as a request to opt out of certain forms of sale, sharing, or targeted advertising.

The effect of a GPC signal may depend on your location, browser, device, and applicable law.

10. Privacy Rights in the European Economic Area and United Kingdom

If you are located in the European Economic Area (“EEA”) or the United Kingdom, you may have additional rights under applicable data protection laws, including the GDPR and UK GDPR.

Depending on the circumstances, our legal bases for processing personal information may include:

• Performance of a contract with you;
• Compliance with legal obligations;
• Our legitimate business interests, where those interests do not override your rights and freedoms;
• Your consent; and
• Protection of vital interests where applicable.

You may have the right to request access, correction, deletion, restriction of processing, data portability, or objection to certain processing.

Where we process information based on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that occurred before the withdrawal.

You also have the right to lodge a complaint with your local data protection authority.

11. U.S. State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable U.S. state privacy laws.

These rights may include rights to access, correct, delete, obtain a copy of personal information, and opt out of certain forms of targeted advertising, sale, or sharing of personal information.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Where applicable, you may also have the right to appeal our decision regarding a privacy request.

To exercise your rights, please contact us using the information below.

12. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law, these rights may include:

• The right to know what personal information we collect and how it is used;
• The right to access personal information;
• The right to request deletion;
• The right to request correction;
• The right to obtain certain information in a portable format;
• The right to opt out of certain forms of sale or sharing;
• The right to opt out of certain targeted advertising; and
• The right not to receive discriminatory treatment for exercising your privacy rights.

To submit a privacy request, contact us using the information provided below.

We may take reasonable steps to verify your identity before responding to certain requests.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions;
• Provide customer service;
• Maintain business and financial records;
• Resolve disputes;
• Prevent fraud;
• Comply with legal obligations; and
• Enforce our agreements.

The specific retention period depends on the nature of the information and the reason it was collected.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

14. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system is completely secure.

For this reason, we cannot guarantee absolute security of personal information.

15. International Data Transfers

Because SUNVIP works with service providers and customers internationally, your personal information may be processed or stored in countries other than the country where you live.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.

16. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party services you choose to access.

17. Children's Privacy

Our website is not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children where prohibited by law.

If you believe that a child has provided personal information to us, please contact us. We will take reasonable steps to review and delete such information where required.

18. Do Not Track

Some browsers provide a “Do Not Track” (“DNT”) signal.

Because there is currently no universally accepted standard for responding to DNT signals, our website may not respond to such signals unless required by applicable law.

Where applicable law requires us to recognize browser-based privacy signals, we will do so in accordance with those requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related concern, please contact us:

SUNVIP
Email: sunvip.com@outlook.com

We will review and respond to privacy-related requests in accordance with applicable law.

If you are located in the EEA or UK and are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.